PRIVACY POLICY


We are committed to protecting your privacy and maintaining the security of your personal information. We strictly adhere to the requirements of the data protection legislation under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This privacy policy sets out how MAX WAX Fleet Ltd uses and protects any personal information that you provide when using this website or booking our services. If we ask for information that enables you to be identified, we will only use it in accordance with this privacy statement.

Your Rights Under the UK GDPR

The UK GDPR gives you specific rights regarding your personal data:

  • The right to be informed of the data we hold about you
  • The right of access to that data
  • The right to rectification of any incorrect data
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • The right not to be subject to automated decision-making, including profiling

Our Obligations

When handling your data, MAX WAX Fleet Ltd ensures that:

  • Data is collected lawfully and transparently
  • It is used only for the reason stated at collection
  • Data collection is limited to what is necessary
  • Data is kept accurate and up to date
  • Data is only stored as long as necessary
  • Data security and integrity is maintained

Information We Collect

We collect the following information to provide you with our services:

  • Your name
  • Contact information (email address, telephone number and WhatsApp number)
  • Vehicle location address and postcode
  • Billing address and postcode
  • Business or VAT number (where legally required)
  • Vehicle details (make, model, age, mileage and colour)
  • Access information (power and water availability at location)
  • Past service history
  • How you heard about us
  • Reviews and feedback
  • Messages you send us and our replies, including WhatsApp conversations
  • Card details to process payments over the phone

How We Use Your Information

We use the information we collect for the following purposes:

  • To provide you with the services you have ordered
  • Internal record keeping and accounting
  • Legal obligations such as VAT compliance
  • To improve our services
  • To send you service messages about your bookings, including confirmations, reminders and updates, by email, telephone, text message or WhatsApp
  • To send existing customers marketing about services similar to those we have already provided

You can opt out of marketing at any time. Reply STOP to any WhatsApp message, use the unsubscribe link in any marketing email, or email us at info@max-wax.co.uk. Opting out of marketing will not stop service messages about a booking you have already made.

Managing Your Information

We do not sell your information. We share it outside MAX WAX Fleet Ltd only with the service providers who help us run the business, and only so far as they need it to carry out that work. These providers act on our instructions and are not permitted to use your information for their own purposes.

  • Meta Platforms (WhatsApp) — to send and receive WhatsApp messages about your booking and, unless you have opted out, marketing messages
  • Mailchimp — to send marketing emails and newsletters
  • Stripe — to process card payments securely
  • Google — for our business email and document storage, and for website analytics
  • Our booking system provider — to hold your booking, vehicle and service records
  • Our accountants — for bookkeeping, VAT returns and statutory accounts

Some of these providers are based outside the UK. Where your information is transferred abroad, it is protected by safeguards recognised under UK data protection law, such as the UK International Data Transfer Agreement or an adequacy decision.

We may also disclose information where we are legally obliged to do so.

We undertake impact assessments for any new information streams or processing methods.

Information is stored electronically in our computer system with encryption, anti-virus and malware protection measures, and back-up facilities. Some information is stored securely in the cloud.

We archive information on customers who have not been in touch for six years and destroy information after ten years, unless we are legally obliged to retain it.

Payment Security

Where we receive payments by cheque, details are recorded solely to ensure we have a complete record should the cheque become lost in the banking system.

We take card payments over the phone in accordance with Payment Card Industry Data Security Standards (PCI DSS).

Security

We are committed to ensuring that your information is kept secure. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure any information we collect.

If we become aware of a data breach, we will inform the Information Commissioner’s Office (ICO) and notify anyone we believe may have been affected.

Cookies

A cookie is a small text file stored by your browser that holds information related to your visit to our website. Cookies allow web applications to respond to you as an individual by gathering and remembering information about your preferences.

We use cookies to compile reports and improve the site. The cookies collect information anonymously, including the number of visitors, where they came from, and which pages they visited. This information is used for statistical analysis only and is then removed from the system.

You can accept or decline cookies through your browser settings. Declining cookies may prevent you from taking full advantage of the website. For guidance on managing cookies, visit aboutcookies.org.

Links to Other Websites

Our website contains links to other websites. Once you leave our site, we have no control over other websites and are not responsible for the protection and privacy of any information you provide while visiting them.

If you follow us on third-party platforms such as Facebook or Instagram, you will be relying on their data protection policies, not ours.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information. When filling in forms on the website, only tick the boxes for which you are giving consent.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so by law.

Accessing Your Information

You may request details of personal information we hold about you under the Data Protection Act 2018 and the UK GDPR.

If you would like a copy of the information held on you, or believe any information is incorrect or incomplete, please contact us:

MAX WAX Fleet Ltd
Unit 1, Brighton City Airport
27 Cecil Pashley Way
Shoreham-by-Sea
BN43 5QG

Email: info@max-wax.co.uk
WhatsApp: +44 7436 817324

You may ask us to remove all or part of the information about you. We will confirm when this has been done and retain only a record showing we have complied with your request, which will include your name and contact details for legal compliance purposes.

Amendments

We may occasionally update this policy. When we do, this page will be updated accordingly.

Last updated: September 2026