We are committed to protecting your privacy and maintaining the security of your personal information. We strictly adhere to the requirements of the data protection legislation under the EU General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679).
This privacy policy sets out how MAX WAX Fleet Ltd uses and protects any personal information that you provide when using this website or booking our services. If we ask for information that enables you to be identified, we will only use it in accordance with this privacy statement.
Your Rights Under GDPR
The GDPR gives you specific rights regarding your personal data:
- The right to be informed of the data we hold about you
- The right of access to that data
- The right to rectification of any incorrect data
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- The right not to be subject to automated decision-making, including profiling
Our Obligations
When handling your data, MAX WAX Fleet Ltd ensures that:
- Data is collected lawfully and transparently
- It is used only for the reason stated at collection
- Data collection is limited to what is necessary
- Data is kept accurate and up to date
- Data is only stored as long as necessary
- Data security and integrity is maintained
Information We Collect
We collect the following information to provide you with our services:
- Your name
- Contact information (email address and telephone number)
- Vehicle location address and postcode
- Billing address and postcode
- Business or VAT number (where legally required)
- Vehicle details (make, model, age, mileage and colour)
- Access information (power and water availability at location)
- Past service history
- How you heard about us
- Reviews and feedback
- Card details to process payments over the phone
How We Use Your Information
We use the information we collect for the following purposes:
- To provide you with the services you have ordered
- Internal record keeping and accounting
- Legal obligations such as VAT compliance
- To improve our services
Managing Your Information
We do not pass any information to anyone outside of MAX WAX Fleet Ltd for any purpose, without exception, unless legally obliged to do so.
We undertake impact assessments for any new information streams or processing methods.
Information is stored electronically in our computer system with encryption, anti-virus and malware protection measures, and back-up facilities. Some information is stored securely in the cloud.
We archive information on customers who have not been in touch for six years and destroy information after ten years, unless we are legally obliged to retain it.
Payment Security
Where we receive payments by cheque, details are recorded solely to ensure we have a complete record should the cheque become lost in the banking system.
We take card payments over the phone in accordance with Payment Card Industry Data Security Standards (PCI DSS).
Security
We are committed to ensuring that your information is kept secure. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure any information we collect.
If we become aware of a data breach, we will inform the Information Commissioner’s Office (ICO) and notify anyone we believe may have been affected.
Cookies
A cookie is a small text file stored by your browser that holds information related to your visit to our website. Cookies allow web applications to respond to you as an individual by gathering and remembering information about your preferences.
We use cookies to compile reports and improve the site. The cookies collect information anonymously, including the number of visitors, where they came from, and which pages they visited. This information is used for statistical analysis only and is then removed from the system.
You can accept or decline cookies through your browser settings. Declining cookies may prevent you from taking full advantage of the website. For guidance on managing cookies, visit aboutcookies.org.
Links to Other Websites
Our website contains links to other websites. Once you leave our site, we have no control over other websites and are not responsible for the protection and privacy of any information you provide while visiting them.
If you follow us on third-party platforms such as Facebook or Instagram, you will be relying on their data protection policies, not ours.
Controlling Your Personal Information
You may choose to restrict the collection or use of your personal information. When filling in forms on the website, only tick the boxes for which you are giving consent.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so by law.
Accessing Your Information
You may request details of personal information we hold about you under the Data Protection Act 1998 and GDPR 2016/679.
If you would like a copy of the information held on you, or believe any information is incorrect or incomplete, please contact us:
MAX WAX Fleet Ltd
Unit 1, 27 South Western Hangar
Shoreham Airport
Shoreham-by-Sea
BN43 5PA
Email: info@max-wax.co.uk
You may ask us to remove all or part of the information about you. We will confirm when this has been done and retain only a record showing we have complied with your request, which will include your name and contact details for legal compliance purposes.
Amendments
We may occasionally update this policy. When we do, this page will be updated accordingly.
Last updated: November 2025